NEA Member Assistance

When unexpected situations occur, we’re here for you.

At NEA Member Benefits, being your advocate is a top priority. Alongside our financial, insurance, travel, and shopping offerings, supporting you in challenging times is integral to our mission.

Whether it’s job uncertainties or natural disasters, our Member Assistance resources provide tips, tools, and access to temporary financial support for NEA product participants.*

If you have experienced a job loss or have been impacted by a FEMA-declared natural disaster, you may be eligible for assistance through one of our partners.

Member Assistance Representative

Explore the contact information below for an overview of the assistance partners can provide to help alleviate financial challenges.

Financial Services & Investments

NEA Student Debt Navigator

SAVI logo

NEA Member Benefits and Savi have a free tool to help members file the paperwork and learn more about eligibility for reduced student loan payments. Click here to get started.

NEA Credit Card Program

Bank of America logo

If you have questions or need assistance with your Bank of America® credit card account, please visit or the Bank of America® Mobile Banking app.

First National Bank of Omaha Home Mortgage Program

FNBO logo

If you currently have a mortgage through our First National Bank of Omaha Home Mortgage Program and need assistance, please call 1-800-845-4723 (Mon-Fri: 8:00 a.m.-5:00 p.m. CT)

NEA Personal Loan

FNBO logo

For information on financial relief options that may be available or to be connected to local services for financial assistance, please call us at 1-855-682-9377.

NEA Student Loan Programs (Undergraduate, Graduate & Parent)

College Ave logo

NEA Student Loan Programs allow for members to find student loans that work for their needs and budget. If you need assistance, please call us to discuss your options at 1-844-803-0736. We are available Mon-Fri: 9 a.m. to 9 p.m. ET.

NEA Retirement Program

Security Benefit logo

Please call 1-800-632-8258 to learn more about accessing your retirement account(s).


NEA Life Insurance Programs

NEA Members Insurance Trust logo

The NEA Members Insurance Trust will waive premiums for all participating members who have been laid off if written documentation is provided. Participating members will also have the option to reduce their coverage to lower their premiums. Please call 1-800-523-5877 to learn more.

NEA Income Protection Insurance Plan

American Fidelity logo

A member who had disability income insurance prior to being laid off can reapply for the same level of coverage once they are re-employed (assuming they qualify by salary). Members who are rehired by their former employer or hired by a new employer can reapply for the coverage without undergoing the underwriting process again. Members in need of assistance should call 1-800-637-4636.

Travel & Everyday Savings

NEA Travel

NEA Member Benefits Travel Program logo

NEA Travel is a complimentary program that allows members to book all travel in one place and save in the process. For questions about existing reservations, please call 1-866-524-2807.

NEA Mental Health Program

Sanvello logo

Members can receive one year of exclusive no-cost access to the NEA Mental Health Program through a confidential mobile app that can help you learn to manage stress, relieve anxiety and feel happier over time. Take advantage of proven therapies and tools while maintaining your privacy. Please click here to learn more or get started.

How can we help you today?


Job Layoff Assistance

Find out what help may be available to you, use our job layoffs checklist to know what actions you need to take, and find expert advice on securing another job in public education or a related field.



Disaster Relief Assistance

We do our best to support State Affiliates and members who’ve been affected by FEMA-declared major disasters.


For more assistance, please contact us


* You must maintain membership in the Association to be eligible for member assistance.
Please contact the benefit provider directly to find out what temporary financial accommodations you may be eligible to receive.